At Airsoftproduct.com we take our business and customers very seriously. We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be fully responsible for shipping delays once the product has left our care. We will do our best to make you, the customer, pleased with your experience. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase from our company.

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age. Restricted items will be shipped Adult Signature Required. Price and availability are subject to change without notice. However, we do our best to provide our customers with up to date product information.

Shipping Information

• Order Processing and Shipping time begins after the order verification process has been completed. (Read more on Order Verification)
• If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at Airsoftproduct.com. A minimum twenty-five percent (25%) restocking fee may be charged.
• All orders shipping to Hawaii or Alaska are shipped UPS 2-Day Air. Due to U.S. federal law, we cannot ship CO2 to Hawaii or Alaska.
• We ship internationally to over 100 countries world wide.
• International shipments might be subjected to brokerage fees, duties, and taxes depending on the country and carrier. Please note that these fees are not included in your shipping fee.
• We ship to APO and FPO addresses, please contact Airsoftproductadmin@Airsoftproduct.com for information
• All custom gun and custom accessory orders may have a delay of 1-2 weeks.
• All orders placed will be shipped under "FOB origin" shipping term which indicates the buyer pays shipping cost, and takes responsibility for the goods when the goods leave Airsoftproduct's premises unless otherwise stated on the invoice.

Backorder Policy

• Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
• All backorder items will be shipped using ground service unless other arrangements are made.
• Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value.
• If you have received a partial shipment and do not want the backordered item(s) please call us immediately at  (209) 487-5855 

• Because of the nature of the products that Airsoftproduct.com supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
• Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
• Processing of an order will take between 24 and 48 hours during regular business days, 8:00 AM to 2:00 PM Pacific Standard Time, Monday through Friday. Shipping time is calculated after order processing and verification is complete.
• Delays or cancellation of orders may be the result of the following:
  • Payment by check. Your order will not be shipped until the check has cleared (usually 10 business days.)
  • Ship to and bill to addresses do not match.
  • Cardholder name and ship to name do not match.
  • No immediate response or verification from e-mail or telephone numbers supplied by you.
  • Declined or rejected credit card due to failed address verification
  • Declined or rejected credit card due to insufficient funds.
  • Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This verification is for restricted items.
    
    Order verification protects our CUSTOMERS from FRAUD. So, please be patient.

• Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
• Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA).
• All returns MUST be accompanied by an RMA number or they will be refused.
• All returned merchandise must be UNUSED, in NEW condition and in it's original packaging.
• Incomplete returns will be subject to additional return charges
• Returns will not be accepted after 30 days.
• The approved RMA number must be clearly shown on the shipping label
• If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
• Special orders or custom-made items are not returnable.
• Refurbish items are not returnable.
• Paintballs may not be returned.
• Shipping charges are not refundable.
• Returned merchandise will be charged a 25% restocking fee.
• Customer assumes responsibility for any shipping charges on returns.
• Packages that are rejected by the consignee or government agencies will be subject to a 25% restocking fee and if applicable all return shipping fees will be deducted from your credit.
• It is the responsibility of the consignee to know all your local laws, we are not responsible for seizures processed by Customs due to the consignee’s government laws.

• Please go to http://www.Airsoftproduct.com/contact_us and login into your account.
• From there click on "Order Status"
• Click on "View Order"
• Click on "Return/Exchange" and fill out the RMA request form
• If approve, a RMA number will be issued within 1-3 business day
• This form http://www.airsoftproduct.com/contact_us.php must be filled out completely and accompanied with your item
• If your return request meets the criteria of our return policy, we will email you a Return Authorization (RMA) Number.
• Write your RMA number in large lettering next to your return address on the box, this will help speed the process.
• All RMA numbers issued are good for fifteen (15) days from the date of issue.
• Prepaid shipping is required for all returning products.
• The approved RMA number must be clearly shown on the shipping label
• If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
• We recommend that you ship by UPS, Fed Ex, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.

• After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
• If the items do not meet those conditions, they will be returned to you at your expense.
• If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
• Please allow a week for the refund to appear on your credit card.
• We will not refund you for items damaged in shipping due to your incorrect packaging.

Warranty
This is a general limited warranty information only, it may be updated and changed at anytime.

• X-Power and T68 Rifles have a 5 year limited warranty- please check your manual for more details.
• Airsoftproduct, RAP5, RAP17, RAP226, Airsoftproduct7, T16 rifle, and T68 pistol have 1 year limited warranty - please check your manual for more details.
• All other markers and products are warranty by the manufacture, please contact the manufacture for specific details.
• All accessories, including: grenade launcher, grenade, mine, laser, scope, mount, rail, sight, soft goods, holster, vest, apparel all other accessories not mention here have a 30 day limited warranty.

For dealers: Please note that Airsoftproduct will only be responsible for discrepancies deriving from the initial shipment. It is the dealer's responsibility to perform an inspection on the accuracy of the items upon receiving. Airsoftproduct will not be responsible for covering charges or replacing items resulting from missing, incorrect, and/or damaged if the items were shipped by the dealer to its customers.